GENERAL TERMS AND CONDITIONS
Welcome to lesquare-epicierfin.vn
We are Le Square Epicier Fin Co. Ltd., located at 186 Nguyen Van Huong, Thao Dien Ward, District 2, Ho Chi Minh City (“Lesquare Epicier Fin”).
lesquare-epicierfin.vn is a website owned and operated by Lesquare Epicier Fin. Products displayed on this website are for advertising the following Terms and Conditions (“T&C”). Upon registering on lesquare-epicierfin.vn you should carefully read and accept the T&C.
This T&C is linked to other documents on the Site, including the policies and instructions. These documents form the integral parts of the T&C. Upon accepting this T&C, Clients also agree with terms set out in those documents.
Any amendment shall have immediate effect since the time it is published on the website. We shall inform the amended version on the homepage of our website within 7 days from the date of publication. Clients are requested to check and accept the revised version before making any action on the website. Any actions after the publication of the revised T&C shall constitute Client’s acceptance of the new T&C.
At any time, Clients can stop using our website if Clients do not agree with the Terms & Conditions or other rules, policies or any other relevant issues.
Unless otherwise provided in this T&C, the following terms have the meanings respectively as follows:
"Business Day" is the day of the week, excluding Saturday afternoon, Sunday or any public holiday prescribed by the law of Vietnam.
"Client" or “Clients” means any natural person in the territory of Vietnam at least 18 years of age or under 18 years of age with parental or the legal guardian supervision and visiting at our Site.
"Force Majeure" means events beyond our control, including but not limited to natural hazards (such as storms, floods, droughts, earthquakes), insurrection, riot, war, hostilities, warlike operations, the national emergency cases, terrorism, strikes, epidemics, fire, fire, accident, breakdown of machinery, traffic limitation, actions of third parties (such as hackers), a software-related third-party Web site does not work, interruptions in the supply of public utilities (including electricity, water, telecommunications or Internet) and shortage of Products.
“Lesquare Epicier Fin” is Le Square Epicier Fin Co. Ltd., with its headquarters located at 186 Nguyen Van Huong, Thao Dien Ward, District 2, Ho Chi Minh City.
lesquare-epicierfin.vn or “we” or "us" or “our” is the website owned by Lesquare Epicier Fin. For the purpose of this T&C, lesquare-epicierfin.vn shall also mean Lesquare Epicier Fin.
"Products" means the products that we sell on our store from time to time.
"Terms and Conditions" or “T&C” means the terms and conditions of use at Lesquare Epicier Fin.
"Website" or “Site” means the website lesquare-epicierfin.vn operated by Lesquare Epicier Fin in order to widen out brand to the Clients.
Clients may also ask for help from Lesquare Epicier Fin to amend the relevant private information through our Lesquare Epicier Fin Customer Service Center at +84 2862883528 or at email@example.com
Lesquare Epicier Fin retains its rights to reject an order or any delivery due to wrong information detected and shall not hold liable for any direct or indirect damages caused by the non-compliance actions of Clients.
When a Client registers information on lesquare-epicierfin.vn, Lesquare Epicier Fin shall collect the private information, including full name; email address; date of birth, gender, telephone number, address and other information requested from time to time.
Purpose and scope of using private information
The above mentioned information is collected for the purpose of creating Clients’ membership. The information is also used to support the management of Clients’ accounts, improving the functions of our website or dealing with problems during the operation process.
We focus on maintaining long term relationship with customers. Therefore, information of purchasing history as well as other private information may be used from time to time to set up the customers supporting campaign or promotion programs.
With Client’s prior agreement, we shall sometimes send the promotion programs or other information to you through email, address or telephone number.
We may only disclose your information to third party for the goods delivery purpose and/or receive payment.
Storage and confidentiality of private information
The information provided by Clients will be stored for a period of time in accordance with the regulations. We undertake to use the information for the purpose stated above or any other purposes which are agreed by Clients in advance. We shall not use or disclose them to any other third party for other commercial purposes.
We may disclose the private information or details of your transactions upon request from the competent authorities.
Lesquare Epicier Fin is highly aware of the confidentiality of the information and therefore applies the best method and solutions for the strongest protection. Clients are required to fully comply with confidentiality rules to ensure the effectiveness of the protection. We hold no liabilities for any loss or damages caused by the non-compliance actions of Clients.
Representations and warranties
Lesquare Epicier Fin certifies that
it is a duly organized and validly existing legal entity and has the full power and right to conduct its business in Vietnam and the website lesquare-epicierfin.vn;
it complies with all regulations of Vietnamese law applicable to the trading of products displayed on lesquare-epicierfin.vn, especially the regulations in relation to food and health safety, competition, intellectual properties and protection of consumers; and
it is liable for its product, especially defective products of which the specifications, origin, quality are not consistent with declared quality. Lesquare Epicier Fin runs policies of replacement or return of products or refund for the purchased products which fail to meet the quality standards published on the website or by the fault of Lesquare Epicier Fin during the transaction process.
Users are not allowed to:
have comments, evaluation in the manner of offense, harassment, libels, threat, or disturbance or any impolite behaviors toward others;
have political comments (e.g. propaganda, sabotage, misrepresentation of the Government of Socialist Republic of Vietnam) or discrimination in relation to religion, gender, ethnicity, class;
propagate depraved cultural products, offensive or illegal information;
disseminate materials, encourage others to perform illegal acts;
interfere with the legitimate rights to use account of other Clients on the Site;
conduct any breach of regulations, including those relating to the use of the internet, the public telecommunications network or intellectual property rights;
create false information or deliberately impersonate other Clients or the Management Board of the Site;
interfere or disrupt internet lines of the Site or other sites linked to the Site; and
conduct any other acts prohibited by the law of Vietnam.
Lesquare Epicier Fin retains the rights to require competent authorities to deal with these violation acts in accordance with the applicable Civil Code, Criminal Code and other relevant Vietnamese laws.
Territory of operation
We are currently selling the products and arrange the delivery for Clients located in Ho Chi Minh City only. We may expand our territory of operation in the future.
Transfer of ownership
Ownership of the products shall be moved from Lesquare Epicier Fin to Clients since the Clients completes the payment.
In order to provide the best customer service to Clients, we have a dedicated team of customer service that you can reach from 8h00am to 05h00pm from Monday to Friday, 8h00am to 12h00am on Saturday, except Sunday and National holiday in accordance with the law and or you may get our 24/7 support through the email address firstname.lastname@example.org. Through this team, we offer technical support in transaction process or any questions in relation to the quality, preservation and usage guidance of our products.
We offer different methods of payment. You can refer to the Methods and Instruction for Payment to choose the option that best suits you.
After confirmation of an order, Lesquare Epicier Fin will arrange on your behalf the delivery to Clients using transportation service of third party or our own facilities following the Delivery Process.
We accept replacement, return of purchased products or refund in cases specified in the Return/ Replacement Policies.
Despite our wish to offer the best customer service, we cannot satisfy all requirements or in situation of Force Majeure. Therefore, to the maximum extent permitted by Vietnam laws, we shall not be obliged to perform services which are not offered in this Terms & Conditions as well as on other location of the website. Lesquare Epicier Fin shall also hold no liabilities for any loss or damages arising from the access to our website for any reasons, including but not limited to website maintenance, breakdown of system, power cut, internet services provider failures to maintain continuity.
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our properties.
Users are not allowed to use any of our intellectual properties rights for commercial purposes, advertisement, introduction or any use, amendment, transcription or distribution any part of them without our prior consent.
Anything that you submit to the Site or other websites linked to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions and excluding your private personal information, (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than you or otherwise mislead us or third parties as to the origin of any Submissions. We may remove or edit any Submissions.
Rights and obligations of Clients
Client shall have the right to:
set up his account on lesquare-epicierfin.vn and purchase the products displayed on website with fixed price indicated provided that Clients satisfy conditions to create account specified in “Establishment and management of Clients’ account”
seek for help from the Customer Service team;
lodge a complaint in relation to placed orders;
require a replacement or return in accordance with Return/ Replacement Policies;
other rights in accordance with the laws
Clients are obliged to:
provide correct information and be responsible for its truthfulness and accuracy;
well maintain and keep their account information confidential;
receive the parcel of products if the seal is still intact;
pay in full for the products purchased and strictly comply with the rules relating to online payment;
follow other rules and warning provided by Lesquare Epicier Fin from time to time;
not to use any applications, software, tools or any other forms to intervene or to edit, change the data structure of the Site;
not to use any part of this Site for commercial purposes or on behalf of any third parties without prior written consent from Lesquare Epicier Fin;
strictly comply with other regulations in accordance with the laws;
Rights and obligations of Lesquare Epicier Fin
Besides rights provided elsewhere in this T&C, Lesquare Epicier Fin shall have the right to:
delay any order of Clients in the case of the unavailability of products;
require Clients to provide accurate information when creating an account, processing payment or any other information necessary for the handling of orders on the Site;
use information provided in accordance with the law of Vietnam and this Terms & Conditions;
lock, suspend or delete Client’s account upon detecting Clients in violating any articles of this Terms & Conditions or the laws of Vietnam;
Lesquare Epicier Fin is obliged to:
operate the Site in accordance with the law of Vietnam;
provide products which are fully compliant with Vietnamese regulations of food safety;
replace defective products in accordance with the Return/ Replacement Policies;
keep confidentiality of private information in accordance with the law and the Privacy Information Policy;
Exemption, waiver and limitation of liabilities
To the maximum extent permitted by law, Lesquare Epicier Fin holds no liabilities for
computers, softwares or other devices which are not compatible with the Site;
any direct or indirect damages or loss caused by technical problems which are not the direct fault of Lesquare Epicier Fin when accessing this Site;
traffic congestion upon accessing to the Site;
any direct or indirect damages or loss caused by Force Majeure situation;
any damages occurred to Clients’ computers or devices or intervention when accessing to the Site.
In all circumstances, the compensation amount to Clients shall not exceed the value of the products purchased from which a dispute is arisen.
Governing Law and Dispute Resolution
These Terms and Conditions, other documents on the Site and the sales and purchase transactions shall be governed by the laws of Vietnam.
Any claims or disputes arising out of or in relation with the transactions at the Site shall be amicably settled between parties. Failure of that, they shall be finally settled at the competent Court in accordance with the law of Vietnam.